Proximity, availability and trust with customers is a priority for EFFECTO. EFFECTO user services

Insist on the best in service

Because even the most effective tools lose their edge without responsive after-sales service and reliable technical maintenance.
When our clients have a problem or a question, there is a person who knows their case who will handle the request

Humans behind the service

Need help : just contact us

Our support team gets into solution mode the moment your call or email comes in. They are supported by our technical experts and will make sure to answer your request as soon as possible.

 

The EFFECTO maintenance contract

The benefits of upgradeable products keep getting better.

Monthly improvements and new features are continually being developed based on user feedback and the latest market trends. The EFFECTO technical team adheres to a demanding annual delivery plan. Users are regularly kept up to date on all new developments.

EFFECTO ensures the evolution of its products by following the needs of the customers and the technological evolution

In a nutshell

Users know we care.

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24/7
An EFFECTO consulting expert is always ready to take your call anywhere in Canada, the US, and France 24/7.
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Remote support
In most cases, remote support does the trick, without any need for troubleshooting on location.
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Liaison with your other providers
EFFECTO can also liaise with your IT or equipment providers to get your plant up and running as quickly as possible.
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Corrective and progressive maintenance
Users benefit from corrective maintenance on existing products and on all new added features.
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Users can count on Jonathan for rapid solutions for their technical problems, often within the same day.

It’s always a pleasure working with him.

Logo of our client, the Carrier & Bégin sawmill in the Appalachian region of Quebec, Canada
Samuel Lessard
Financial controller at Carrier & Bégin, Canada – Quebec
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Our technical support contact is in Quebec so we can always get service in French whenever we call or email.
 
In spite of the 6-hour time difference, our requests are always handled without delay any time we call.
Logo of our customer GDM Pellet in Limousin - France
Kevin Aussudre
Sales and logistics manager at GDM Pellets, France
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When you start with a new tool, you don't think of everything at the time of launch. With EFFECTO you can make the solution evolve.

With the help of our project manager, there is nothing impossible. I ask him for many configurations or changes and each time, he takes the time to analyze them, discuss my options or make suggestions to help find the correct solution. And when I don't understand something, he takes the time to explain it to me, or log on virtually to show me right in the program so I can be more independent.  The more I understand about & what the programing can do the more efficient I can be with this tool.

Logo of our client, the Burton's Cove sawmill in the province of Newfoundland and Labrador in Canada
Terrance Fudge
Production Systems Supervisor at Burton's Cove, Canada - Newfoundland and Labrador
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Our customers in France and in North America appreciate our speed of intervention and our ability to find solutions

If you have any questions, get in touch with us.

Find out more about our products and services.

A conversation is lot more effective than an exchange of emails. Set up a call today and get rapid and precise feedback on the information you need.
Talk with an EFFECTO expert consultant