After-sales service

Our consulting expertise is carried out with a partnership mindset grounded in attentive listening, professional integrity, and mutual commitment, all aimed at delivering tangible, meaningful, and measurable results.

We provide support based on performance indicators that are both significant and revealing.

Our hands‑on approach means our senior specialists immerse themselves directly in your day‑to‑day reality, on site, in your facilities, to observe more clearly and understand more deeply.

A unique synergy of expertise entirely dedicated to operational excellence within wood processing companies.

Process Analysis

Drawing on extensive experience with major wood‑processing companies, our senior team reviews all your processes to produce a precise audit and establish a realistic action plan.

Change Management

People are at the core of our approach. Alongside the implementation of digital solutions, we focus on team accountability and engagement, risk assessment, internal communication, and contingency planning.

Practice Improvement

Quality control, overall efficiency, equipment and team versatility, schedule optimization, and more, our specialists evaluate every key driver of your productivity and provide realistic, high‑impact recommendations.

Digital Solution Integration

Beyond the streamlined implementation and start‑up of our digital solutions, which are compatible with your existing systems, we handle customization and team training through on‑site support to ensure smooth integration into operations without business interruption.

Skills Development

Does your challenge require a targeted intervention? We assemble a dedicated team to support you with training and hands‑on guidance in the field.

Data Science

Your evolution as a modern company inevitably relies on applied business intelligence. Our specialists harness the full potential of your data and transform it into highly relevant information you can use to guide decisions and ensure long‑term sustainability.

In a nutshell

Users know we care.

24/7

An EFFECTO consulting expert is always ready to take your call anywhere in Canada, the US, and France 24/7.

Remote support

In most cases, remote support does the trick, without any need for troubleshooting on location.

Liaison with your other providers

EFFECTO can also liaise with your IT or equipment providers to get your plant up and running as quickly as possible.

Corrective and progressive maintenance

Users benefit from corrective maintenance on existing products and on all new added features.

Users can count on Jonathan for rapid solutions for their technical problems, often within the same day.

It’s always a pleasure working with him.

Samuel Lessard

Financial controller at Carrier & Bégin, Canada – Quebec

Our technical support contact is in Quebec so we can always get service in French whenever we call or email.

In spite of the 6-hour time difference, our requests are always handled without delay any time we call.

Kevin Aussudre

Sales and logistics manager at GDM Pellets, France

When you start with a new tool, you don't think of everything at the time of launch. With EFFECTO you can make the solution evolve.

With the help of our project manager, there is nothing impossible. I ask him for many configurations or changes and each time, he takes the time to analyze them, discuss my options or make suggestions to help find the correct solution. And when I don't understand something, he takes the time to explain it to me, or log on virtually to show me right in the program so I can be more independent. The more I understand about & what the programing can do the more efficient I can be with this tool.