Improving customer service and eliminating claims, while reducing shipping staff requirements and preventing loading errors due to inadequate control systems.
Bois CFM Case, Canada - Québec
Making loading easier for the forklift operator
"Before, I worked only with paper. Since everything had to be done quickly and the writing was small, I sometimes made mistakes without meaning to. The administrative assistant prepared the orders, I went to pick up the paper at the office, I loaded the truck, and then I had to fax the document back to accounting.
Today, with the EFFECTO OnSite system, I receive the orders directly on my phone. Then I scan the barcodes on the bundles as I load them. It even works in winter, despite frost on the labels, because they’re very durable and stay readable. If I make a mistake, the system alerts me immediately. The tool is still flexible, because I can override it if there’s a last‑minute change.
In my loader (forklift), I have a tablet that lets me keep track of my loading in real time. And the cherry on top: I no longer have to do daily reports or end‑of‑week inventory, because everything is done automatically.
It takes about a week to adapt and build new habits. After that, it becomes effortless. I’m much more at ease now because I know I can rely on my software."
Marco Royer, Opérateur de chargement
Carrier & Bégin Case, Canada - Québec
Reducing time spent on administrative tasks
“At the office, when it comes to managing orders, the tool makes our work much easier. The administrative work related to shipments used to take us a tremendous amount of time. We tracked everything manually in binders and folders. Imagine: we had to enter volumes by hand and calculate totals manually. It was time‑consuming and increased the risk of errors.
Today, we save about 50% of our time, with greater reliability, because the calculations are always done correctly. Our employee enters the information, and the system takes care of the rest. Loading documents, which used to be done by hand, are now generated automatically.
Access to traceability information is instantaneous. The EFFECTO OnSite tool is very easy for any office employee to learn. Some coaching is needed at the beginning to adapt the tool to the plant’s processes, since each site has its own specificities. But in the end, it’s the system that adapted to us: many parameters are configurable."
Samuel Lessard, Financial Controller
You will also benefit from:
Facilitating inter-plant transfers
Reducing customer claims
Any questions?
Félix, consulting expert
EFFECTO has helped many companies like yours overcome major challenges.
Everyone comes out ahead with paper-free interplant transfers. Even the skeptical truckers and carriers were happy campers in no time. We’re handling 250% more shipments with the same number of people. It’s a win-win in terms of accuracy and in time saved. There’s no more need for double or triple entries and everyone has access to the reports with all the information needed to do their job.
Before there were plenty of errors. Customers weren’t always getting the products they wanted. Sometimes they were getting a higher grade and didn’t say anything and that was a loss for us. On the other hand, when they got a lower grade, we couldn’t bring the load back, so we had to give them a discount. Both cases put us in an uncomfortable situation because we couldn’t verify if customers were telling the truth or not.
With the EFFECTO Onsite traceability system there’s never any doubt. There’s a clear label with all the information on every lot. There are much fewer product errors when loading. All operators have to do is check the references on the label or get a warning if they try loading the wrong lot. In case of error, we can easily find the source and reconcile the customer’s account.
If you select "close" a cookie will be created for one minute. If "submit" is selected a cookie will be set for 5 minutes. This can be used to remind users that dont sign up to do it, and stop bugging users that do sign up.
